Introduction

RDASH CAMHS (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our live chat service (“Service”).

By using RDASH CAMHS, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Service.

Information We Collect:

Personal Information

When you use our Service, we may collect the following types of personal information:
– Contact Information: Such as your name, email address, and phone number.
– Chat Content: Any information you provide during the live chat sessions, including text messages, images, and any other content.

Usage Data

We may also collect information on how the Service is accessed and used, including:
– Device Information: Such as your device type, operating system, and unique device identifiers.
– Log Information: Such as your IP address, browser type, and usage patterns.
– Cookies and Similar Technologies: We use cookies to enhance your experience on our Service. You can control the use of cookies through your browser settings.

How We Use Your Information

We use the information we collect for various purposes, including:
– To Provide and Maintain the Service: To facilitate live chat communication and ensure the Service operates efficiently.
– To Improve the Service: To understand how our Service is used and make improvements.
– To Communicate with You: To respond to your inquiries, provide support, and send important updates and information.
– To Ensure Security: To monitor and ensure the security of our Service and protect against fraud and misuse.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share your information with:
– Service Providers: Third-party vendors who assist us in providing and maintaining our Service.
– Legal Requirements: If required by law or in response to valid requests by public authorities.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:
– Access: The right to request copies of your personal information.
– Rectification: The right to request that we correct any information you believe is inaccurate.
– Erasure: The right to request that we delete your personal information under certain conditions.
– Restriction: The right to request that we restrict the processing of your personal information.
– Objection: The right to object to our processing of your personal information.
– Data Portability: The right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

To exercise these rights, please contact us at the contact information provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
– Email: hello@pnp.digital
– Mailing Address: PNP Digital, Control Tower, Europa Link, Sheffield, S9 1XZ

Thank you for using RDASH CAMHS.

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This privacy policy aims to be clear and comprehensive, addressing all necessary aspects of data collection, use, and protection in accordance with standard privacy practices. Adjustments may be needed based on specific legal requirements or organisational practices.